During the Modern Customer Experience event earlier this month, we surveyed attending customer experience leaders using our new CX Assessment Tool to see how their strategies score against competitors. Our goal was to compare their data to our initial “state of CX” findings we reported awhile back, which came from analyzing responses from over 350 CX professionals. There were some similarities, but even more surprising differences.
A little about our data set: 37%, work in companies with over 5,000 employees, across multiple industries. Thirty-percent of respondents hold VP or director-level titles across service, marketing, and sales, while 26% are in the C-Suite. Interesting enough, 13% indicated they hold a CXO or CX business leader title, confirming that dedicated CX roles are growing across organizations. Here’s what we found out.
You can find out if you’re a Skeptic, Optimist, Visionary, or have just Plateuaed by taking the assessment yourself!