Kristi Mansfield, Director of CX Strategy & Transformation for Oracle, provides 3 ways technology can build an emotional customer connection.
Artificial intelligence is one of the most hyped-up and talked-about technologies in customer experience. But is it possible that AI is being over-hyped?
Emerging technologies often seem at odds. When planning new experiences, go beyond machine learning vs artificial intelligence and make them work together.
At Modern Customer Experience 2018, I was up to my eyeballs in insights and exciting technology innovations. Here are takeaways from top leaders in CX.
We wanted to know: What tech tools and innovations are experts excited about? So, we reached out to some of today's top tech influencers to find out.
From artificial intelligence and machine learning to voice assistants, hear about six of the hottest retail trends and tech making an impact in CX in 2018.
For a salesperson, the implication of AI is that more time can be spent focusing on real priorities and less time on non-selling, administrative tasks.