We wanted to know: What tech tools and innovations are experts excited about? So, we reached out to some of today's top tech influencers to find out.
From artificial intelligence and machine learning to voice assistants, hear about six of the hottest retail trends and tech making an impact in CX in 2018.
For a salesperson, the implication of AI is that more time can be spent focusing on real priorities and less time on non-selling, administrative tasks.
Artificial intelligence is now part of the daily vocabulary of CX professionals. But exactly what is artificial intelligence and its impact on business?
Small- and medium-sized businesses (SMBs) can employ these tech innovations to ensure success in 2018.
Modern, innovative chatbots show a promising future, growing closer to empathetic. Here are 3 examples of contenders in the race to build the best chatbot.
CX experts share advice on how to create personalized, valued (and not creepy) customer experiences by using AI and data personalization responsibly.