Becoming a destination has been a focus for digital commerce leaders for quite some time. Here are 4 characteristics of digital experience destinations.
Machine learning and artificial intelligence will take over mundane tasks across the enterprise, but in 2018 more orgs will pause to ascertain readiness.
In 2017, trends in artificial intelligence were at the forefront of customer experience technology and top-of-mind for CX professionals.
Live from Oracle OpenWorld, Jack Berkowitz talks about the expansion of Adaptive Intelligence, upcoming trends in IoT, and his definition of Smarter CX.
Whether sales is making a cold call or a B2B buyer is visiting a website for the first time, AI creates a personalized, engaging experience out of the gate
Wish there was an exact science to choosing the right gift for a loved one this holiday season? With artificial intelligence, we may be getting closer.
Des Cahill, VP and Head CX Evangelist is interviewed by SmarterCX.com about the CX Showcase and Oracle's CX innovations at Oracle OpenWorld.