Tuesday, January 15, 2019

Advice for Future CX Leaders from Successful Women in Tech

SmarterCX Team
May 01, 2018

3 minute read

Are you a new or upcoming graduate, looking to get into the technology industry? A CX practitioner with your eye on becoming a top leader? An aspiring woman in tech?

The SmarterCX team asked successful women in technology for their advice for future leaders, and they shared wisdom and leadership lessons they’ve learned throughout their careers. Hear what they have to say in our video interviews and read their quotes below.

Then, bookmark this article as we continue to add more inspirational quotes from more successful women in tech.

1. Be a business professional first.

“My biggest piece of advice is to be a business professional first, and then focus on your functional domain expertise second.”

– Niki Hall, VP of Marketing, Five9

2. Don’t be afraid.

“My biggest piece of advice is to not be afraid. You come into the game with skills, with knowledge, with dedication, with focus. If you’re doing the job, you should get paid for that job. Understand what your value is.”

– Vikki Kolbe, Senior VP of Industry Cloud, Oracle

3. Learn from the bad experiences.

“You’re going to have great experiences and you’re going to have bad experiences. But the thing to do is to walk away from those bad experiences and learn from them.

There are good times and bad times in everyone’s careers, but the real opportunity is what you do with the information that you gain out of the bad times.”

– Julie Zisman, Head of North America Marketing, CX and SMB, Oracle

4. Dream big.

“There will be days where you will question yourself. There will be hours where you want to cry and no one is there to help you, but you have to depend on yourself. So where does that strength come from? That will come from the desire that’s within, the passion you have, and the belief you have in yourself.

You have to be willing to sacrifice and you have to be willing to work really, really hard, and have big dreams. And then hopefully you’ll get there.”

– Aysha Saeed, CEO and Creative Director, Aysha

5. Work the support desk.

“It’s about being bold and confident in who you are, and also taking risks. It might seem like you want to second-guess yourself – but go for it.

Make sure you interact with customer support. A big thing for anyone in technology is to work the support desk for a week. Then you’ll truly understand not only your consumer, but also the pain points in your product.”

– Erika Amundson Leone, Director of Brand Communications and Integrated Marketing, SoundCloud

6. Use your network.

“Get to know people. Once you uncover that layer about their family, or their personal interests, it opens up so many more doors. And also use your network.”

– Monica O’Dwyer, Enterprise Customer Success Manager, Veritas

7. Take a sabbatical.

“Take a sabbatical. When someone has taken time completely out of their day-to-day work and puts themselves in a different environment, those empathy skills start to get exercised to the point where you return back to your normal routine and you’re of course a changed person, but you’re also much more able to put yourself in the shoes of your customer when you’re designing a product.”

– Rachana Bhide, Organizational Psychologist and Talent Partner for Engineering, Bloomberg; Founder of The Corner of the Court Project

8. Be curious.

I’m a huge proponent of getting into the technology industry. I’ve found it to be an amazing place to have a career, and I didn’t study engineering. So be brave – just have a go. I think being curious is hugely important. And if you love learning, and I think most of us do, then the technology industry is the place for you. Take a risk and try it out.

– Amanda Jobbins, CMO of Demand Gen and Marketing, EMEA/JPAC Regions, Oracle

9. Know your customers.

I think this advice is good for anyone, but it’s particularly important, I think, for women in technology to first know your customers. You need to know the business and how the business runs, and then you can begin to apply your knowledge of technology into the space so that you can solve customer and business problems, create great customer experiences, and then really deliver results for the business. Those are the things that get you that seat at the table.

– Chris Ann Jackson, Director of B2B eBusiness, Ferguson

For more CX insights and leadership advice from successful Women in Tech, visit SmarterCX.com/WomenInTech.


Copyright © 2018 Oracle. All rights reserved.

This transcript may be edited for readability.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
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