About Ian Golding

Ian Golding is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement.

He’s a UK-based independent consultant, delivering projects in the automotive, financial services, logistics and utilities industries. Ian has continued to work with a plethora of businesses across several sectors, including the Pharmaceutical, retail, manufacturing, education and technology industries.

An internationally renowned speaker and blogger about customer experience

Ian has published hundreds of articles on the subject. Ian also served on the inaugural board of Directors of the Customer Experience Professionals Association (CXPA), of which he was a founding member. Ian was also the first person in the world to be authorized by the CXPA to teach the Certified Customer Experience Professional (CCXP) accreditation.

His new book is Customer What? The Honest and Practical Guide to Customer Experience.

Ian is one of the customer experience experts participating in the Unforgettable CX Education Program. Learn more by visiting smartercx.com/unforgettable.