Saturday, November 28, 2020
Voices

A Solution to Remotely Onboarding and Training Employees

Shoshana Friedman
October 23, 2020

3 minute read

Onboarding and training usually fall on a specific department, trainer, or employee within an organization. But with new hires starting and existing employees requiring training, how does a company take care of its training needs when everyone’s working remotely?

Working from home isn’t exactly new anymore. As organizations handle the repercussions of COVID-19, the task of onboarding and training employees now needs to accommodate a reimagined remote work reality.

Here’s a glimpse at how organizations are struggling with onboarding and training and a tool that may help employers manage these processes more seamlessly in the remote landscape.

Companies are still hiring

While COVID-19 heavily impacted companies across a variety of industries, many businesses are still seeking new employees. New hire onboarding is a bit trickier as most orientations and training now take place virtually.

With limited resources and remote training options, some businesses find themselves scrambling to create patchy documentation to communicate to new hires. Doing so would be a mistake.

20% of staff turnover happens within the first 45 days of beginning a new job. And while that might sound trivial, the cost of replacing a new hire is estimated to be equivalent to six to nine months’ salary.

Onboarding isn’t simply plug and play. The general consensus among HR professionals is that onboarding should take at least three months. It’s in the employer’s best interest to invest in sound onboarding to ensure employee retention and engagement.

Veteran employees need training

Most employees have a long to-do list of professional responsibilities in addition to keeping up with new software, personnel updates, and workflows.

To zero in on the technical side, an average employee uses up to 8 applications, with that number only increasing as companies grow. Most of these applications have new feature updates or involved business processes. Even the most seasoned employees will feel their productivity plummeting and their frustration rising as they switch from app to app to manage their workload and learn new information. It is the employers’ responsibility to ensure their employees understand how to use company software and have the right resources at their fingertips. This can be a challenge as it requires organizations to invest in ongoing training for remote employees.

DAP can streamline remote onboarding and training

Smart organizations benefit by investing in technology that remotely trains employees and also provides data to managers on their progress and comprehension. One such software is WalkMe’s Digital Adoption Platform (DAP) – an all-encompassing solution that trains and onboards employees while providing managers visibility into user adoption. With in-app and cross-app guidance, users can navigate through any software application. WalkMe creates personalized experiences based on employee attributes to customize their learning experience. Meeting employees where they are, tips appear when mistakes are made, eliminating the need to check a FAQ document or cross-reference a bulky manual.

As part of the platform, managers gain insights and analytics to see where employees get confused and when usage and engagement falters. This information can then be used to improve workflow processes and better understand employee performance.

Remote work poses a number of challenges but can also be an opportunity for companies to technologically invest in their employees. With a Digital Adoption Platform, new hires and seasoned staff hold the upper hand when it comes to onboarding and training — making it easier to learn new material and keep up to date whether they’re in the office or working remotely.

Shoshana Friedman
Shoshana Friedman is a senior content writer for WalkMe. Her background in product and user experience gives her writing a focus on the human aspect of the business and technology landscapes.
SmarterCX.com by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.
CLOSE