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7 Ways to Create Smarter Customer Experience

Samantha Hausler
November 20, 2017

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Changes in marketplaces and consumer attitudes are undeniable, but technology has torpedoed the pace of change. It’s become clear to businesses that falling behind isn’t an option. By next year, more than 50% of companies plan to pivot their investments into customer experience innovations to keep up with evolving demands and beat out competitors. But, what exactly must you invest your money–and time–in to create smarter experiences that win?

Here are seven key ways to start making your customer experience smarter today:

7 Ways to Create Smarter CX

Find even deeper insights in a new eBook, Creating Smarter CX: How building smarter relationships between brand and consumer is key to long-term success, written in partnership with Jay Baer, digital business expert.

Samantha Hausler
Samantha Hausler is a bit obsessed over digital tech trends, coffee, travel, brunch, and reality TV. Samantha is a Marketing Strategist for Oracle CX with over 9 years of experience in the industry.
SmarterCX.com by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.
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