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5 Must-See Commerce Sessions at Oracle Modern Customer Experience 2018

SmarterCX Team
March 07, 2018

3 minute read

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 80 of these sessions will focus specifically on commerce trends and technologies.

**Ready to register now for Modern Customer Experience 2018? Visit the registration page and use discount code “SmarterCX” to get $500 off the onsite rate now through April 9, 2018.

Here are 5 of the upcoming, must-see commerce sessions. You can also view the full commerce session catalog here.

Oracle Modern Customer Experience 2018 - Integration session

10 Ways to Answer the Call for Enterprise Integration

Breakout session featuring Mila D’Antonio, Principal Analyst, Ovum

Organizational silos and disjointed customer journeys are common barriers to great CX, but emerging platforms and applications help integrate enterprise systems for a seamless flow of data. In this session, Mila will discuss 10 ways that enterprises are rising above silos, ending journey management fragmentation, and connecting teams.

Oracle Modern Customer Experience 2018 - Chatbot session

4 Practical and Profitable Chatbot Use Cases in the Enterprise

Breakout session featuring Tim Gruidl, CEO, Chairman, Fishbowl Solutions

Considering adding chatbots to your organization’s CX? Tim will present practical and profitable chatbot use cases and demonstrate how chatbots are being used to automate and improve sales, customer service, field service operations, and employee onboarding.

Oracle Modern Customer Experience 2018 - Mobile session

Creating Mobile-First Customer Engagements

Breakout session featuring Brian Kracik, Senior Director, Product Marketing, Oracle

Are your customers struggling to engage with you? Are you connecting with them on the right channel at the right time? Brian will cover key enterprise considerations like humanizing the digital experience, providing a mobile-first approach, and engaging with context to elevate customer experience.

Oracle Modern Customer Experience 2018 - Omnichannel session

How to Coexist with Amazon – Strategies for Success

Breakout session featuring Mark Grannan, Senior Analyst, Forrester

There’s no denying Amazon’s value and success but there’s still plenty of room for brands and retailers to grow. Omnichannel experts discuss what it takes to compete and win in the era of Amazon, and build lasting loyalty based on a cross-experience journey.

Oracle Modern Customer Experience 2018 - AI session

Redefine the Customer Experience with Artificial Intelligence

Breakout session featuring Jack Berkowitz, VP of Product Management and Data Science, Adaptive Intelligent Apps, Oracle

Delivering great customer experiences that create lifelong loyalty requires the ability to cut through the noise to grab customers’ attention and engage them throughout the buyer journey. Jack will discuss the latest artificial intelligence techniques to connect intelligence across the enterprise.

**Ready to register now for Modern Customer Experience 2018? Visit the registration page and use discount code “SmarterCX” to get $500 off the onsite rate now through April 9, 2018.

Note that event details are subject to change.

SmarterCX Team
The SmarterCX team is comprised of subject matter experts, writers, artists, designers, and CX professionals who are dedicated to building a smarter customer experience.
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