Saturday, September 22, 2018
CX Events

5 Essential Service Sessions at Oracle OpenWorld 2018

Jodi Warner
September 13, 2018

3 minute read

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more.

Here are 5 of the upcoming, essential service-focused sessions. You can also view the full service session catalog here.

**Ready to register for Oracle OpenWorld today? Visit the registration page.

5 Essential Service Sessions at Oracle OpenWorld 2018

Grow Your Business by Modernizing Experiences with Digital Engagement

Breakout session featuring Mayank Choudhary, Director, Product Marketing, Oracle

In this session, learn how Oracle Live Experience Cloud Service can help you modernize customer experience by leveraging digital engagement channels, enable you to participate in the growing B2B2x segment, and be part of your customers’ value chain.

5 Essential Service Sessions at Oracle OpenWorld 2018

Innovations in Service: CX Service General Session

General session featuring Stephen Fioretti, VP Outbound Product Management, Oracle

Customer service is undergoing an exciting evolution as companies embrace the strategic principles of experience and centricity. This evolution is pushing companies to design customer experiences that have relevance today and elasticity for the future. In this session, learn about Oracle’s product vision and see how key technologies such as IoT, augmented and mixed reality, predictive analytics, and robotics surface Oracle’s CX product suite into a single immersive experience.

5 Essential Service Sessions at Oracle OpenWorld 2018

The Magic Behind a Great Chat Experience

Breakout session featuring Jessica Bradley, Principle Product Manager, Oracle

If creating happy, loyal customers is your priority, live chat is most likely a critical part of your customer engagement strategy. In this session, hear about the positive impact chat has on various businesses. Attendees will also learn best practices and see the solution roadmap.

5 Essential Service Sessions at Oracle OpenWorld 2018

The Future of Knowledge Everywhere

Breakout session featuring Nav Chakravarti, VP Knowledge Management Product Management, Oracle

In this session, get a look at the future of knowledge management — knowing your customers’ needs before they do and guiding them to the resolution.

5 Essential Service Sessions at Oracle OpenWorld 2018

A CX Worthy of Your Brand: Oracle Service Cloud/Oracle Field Service Cloud Service

Breakout session featuring Traci Scott, Sr. BA ll, Pella Corporation

In this session, learn about Pella Corporation’s journey to the cloud. See how Pella has leveraged the capabilities of Oracle Service Cloud and Oracle Field Service Cloud Service to deliver an outstanding CX.

**Ready to register for Oracle OpenWorld today? Visit the registration page.

Note that event details are subject to change.

Jodi Warner
Jodi Warner is little bit Yankee and a little bit y'all. Some of Jodi's favorite things include her goldendoodle, jazz fest in New Orleans, eating in NYC, and watching her favorite sports teams. Jodi is a Content Marketing Specialist at Oracle with more than 10 years of industry experience.
SmarterCX.com by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.
CLOSE