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CX Events

5 Essential Service Sessions at Oracle Modern Customer Experience 2019

Corie McHugh
January 24, 2019

3 minute read

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Over 20 of these sessions will focus specifically on service trends and technologies.

**Ready to register now for Oracle Modern Customer Experience 2019? Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**

Here are 5 of the upcoming, essential service sessions. You can also view the full service session catalog here.

Create Customer Experiences as Easy as 1-2-3-4

Breakout session featuring Davin Fifield, Oracle

Attend this session to learn how build a unique customer experience to your target market.

Customer Showcase: Thinking Outside of the Box with Knowledge Management

Breakout session featuring Jodie Knox, Oracle and Jeff Elser, Oracle

Join this session to see demonstrations of exciting ways customers are using new and old features within Knowledge Management with incredible results.

Innovations in Chat, Messaging, Video, and Inlays: How It All Works Together

Breakout session featuring Cas Hoefman, Solutions Specialist, Oracle and Jessica Bradley, Principal Product Manager, Oracle

A lot of innovation has occurred in recently around live chat, messaging channels, video chat, and how these experiences are wrapped using inlays. In this session, learn how the next generation of live chat will significantly change customer service, how video chat offers amazing opportunity for deeper relationships, and how Oracle’s new syndication framework, inlays, allows you to deliver excellent service anywhere. See how Oracle’s vision is moving forward and how this all works together in practice.

Oracle Field Service Vision and Roadmap

Breakout session featuring Mike Wierzbowski, Oracle and John Ranalli, Senior Product Manager, Oracle

With each new technological innovation, field service has the capability to develop into a truly automated industry. By utilizing AI, AR, VR, chatbots, machine learning, knowledge, Oracle Policy Automation, service logistics, or one of the other countless other innovations, field service organizations can take the steps to make a fully automated mobile worker. In this session, see how these technologies are going to become the future of field service with Oracle Field Service Cloud’s vision and roadmap.

Welcome to the Age of the Service Enthusiast: Service General Session

General session featuring Stephen Fioretti, Vice President Product Management, Oracle and Jeff Wartgow, Oracle

What would you do if every routine process and activity in your personal and professional life was automated? How would you spend your time and energy? Can you imagine a world where providing service was no longer necessary? What would you provide instead? In this session, join industry visionaries to examine a world so impacted by self-service and automation that we have been placed on the threshold of a new age of service enthusiasts.

**Ready to register now for Modern Customer Experience 2019? Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**

Note that event details are subject to change.

Corie McHugh
Corie McHugh is originally from New Orleans, studied English & Theater at Florida State University, and she received her Masters in Theater Education from NYU. She has a passion for the arts and has worked in the education world for over twelve years. In her free time, she enjoys managing social media, writing, cheering on the Saints, and spending time with her two year old son. by Oracle is the destination for professionals who are building the next generation of customer experience. Here, you can find breaking news, in-depth analyses, expert insights, and useful tools that will empower you to think and work progressively.