Tuesday, February 20, 2018
Voices

4 Tips for Increasing Customer Satisfaction

Rieva Lesonsky
January 02, 2018

One of the most crucial keys to business success is customer satisfaction. After all, if they’re not happy with your products or services, they’ll not only stop doing business with you, they will likely to tell people they know (or worse, complain about your business on social media) how unhappy they are. The problem can only get worse from there. So, it’s essential you keep your customers happy. How? Here are four tips to ensure customer satisfaction.

Tip #1

The best way to understand the needs of your customers is to actually talk to them. You can do this face-to-face, in small, informal focus groups, or even at a breakfast or lunch you host.

Provide unrivaled customer service by understanding customers' needs.

Tip #2

You can learn what’s on your customers’ minds by following them and engaging with them on social media. This is a great way to cement customer relationships.

Engage with customers on social media to better understand their needs.

Tip #3

Generally speaking, fear of the unknown makes a customer hesitant to click the “buy” button. Consumers know how their current products work – what if yours is so different they don’t know what to do? How will they get help? Customer service, even basic information, can be hard to come by these days. Businesses need to reassure customers that help (in whatever form it is best delivered) is standing by.

Reassure customers that there is always help standing by.

Tip #4

If you want to satisfy your customers, you need to sell what they want to buy. This is where data comes in. Collect and analyze customer buying and behavior patterns so you can offer more merchandise they’re likely to purchase and keep returning to your site. Software can also help you develop personalized recommendations to them, based on prior purchases. All small businesses need to take advantage of new technologies.

Use data to sell what customers want and satisfy their needs.

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