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2019 Predictions
10 Hot Retail Trends in 2019
2019 Predictions

10 Hot Retail Trends in 2019

February 20, 2019
CX in 2019 is All About Trust: Here’s How to Earn It and Keep It
2019 Predictions

CX in 2019 is All About Trust: Here’s How to Earn It and Keep It

February 19, 2019
3 Customer Loyalty Trends for 2019
2019 Predictions

3 Customer Loyalty Trends for 2019

February 13, 2019
2019 Preview: 4 CX Innovations Shaping the Way We Watch Movies
3218  0

2019 Preview: 4 CX Innovations Shaping the Way We Watch Movies

CX innovations are changing the way we watch movies. Here's a preview for the trends that will shape movie watching in 2019.

January 08, 2019
Market Trends  
What Can Smart Glasses Teach Us About the Future of Data?
6636  0

What Can Smart Glasses Teach Us About the Future of Data?

Braden Kelley, Director of Innovation Services at Oracle, examines a microcosm of what data could mean to the evolution of our future.

December 03, 2018
Data  
5 CPQ Software Trends and Predictions for 2019
6158  0

5 CPQ Software Trends and Predictions for 2019

Take a look at the 3 major CPQ software trends we expect to see for the upcoming year and which 2 CPQ features will be most used in 2019.

November 27, 2018
Market Trends  

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  • Trends
    • Consumer Behaviors
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2019 Gartner Magic Quadrant for Digital Commerce

A new era of commerce demands B2B brands give highly-personalized buying experiences to customers. Read the 2019 Gartner Magic Quadrant for Digital Commerce for an evaluation of 13 vendors.  

Download Report >>

New CX Research

CX Report: One Size Doesn’t Fit All 

Conducted in partnership with Jeanne Bliss, this cross-generational research reveals the intricacies of customer expectations and behaviors across generations.

Get your copy now >>

Happening Today!

Webinar: The 5 Trends CX Leaders LOVE for 2019

Thursday, February 14 | 2pm EST
REGISTER NOW >>

In this webinar, hear the predictions experts and futurists are making for customer experience this year and how to make a loveable CX roadmap in honor of Valentine’s Day.

Featuring: Jay Baer, Blake Morgan, and Ian Golding

Now Available: The Forrester Wave™: CRM Suites, Q4 2018

Be one of the first to get a complimentary copy of this analyst report evaluating CRM Suites, explaining why intelligence and vertical offerings are considered key differentiators.

DOWNLOAD NOW >>

Webinar with Jeanne Bliss

November 13 | 1pm EST
REGISTER NOW >>

Join Jeanne Bliss, President of CustomerBLISS, for a 9-minute webinar to learn how to blend high tech with high touch to deliver experiences your customers want.

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