If your company is looking to drive online transactions via digital commerce, your adversary might not be who you think it is.
It’s not large online marketplaces catering to consumers and B2B buyers, or another industry competitor, or a startup who may be innovating faster than you. No, the actual competition you face is time.
Time is the enemy. With digital, time can make or break an organization.
So how do you play catch up?
Your customers and your buyers hold all the cards, so the next step is to consider how to align yourself better with your customers. Powerful, connected digital commerce technology helps businesses create customer intelligence and activate it in new and more meaningful ways. This allows you to deliver remarkable, highly individualized digital shopping experiences that makes the customer think, “Wow, this business really gets me.”
But don’t just take my word for it.
In their latest report, the Gartner Magic Quadrant for Digital Commerce, Gartner outlined some assumptions regarding the future of digital commerce. In particular: By 2020, smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%.
So, if I told you today that we believe with the right digital commerce technology and CX strategy for your B2B or B2C, you could expect to not only arrest costs but use the most advanced, AI-driven technology to help increase your profits toward 15% by 2020 … would you take it?
In the same report, Gartner shares their Magic Quadrant for Digital Commerce.
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