CX Tech News
The History and Future of Cloud Computing, and What It Means for CX
Customers expect brands to instantly know the content of every interaction. How has cloud computing evolved to make this possible, ...
5 CX Technologies for Modern Ecommerce Stores to Employ
To beat the competition, ecommerce stores can improve their online customer experience using new technologies that improve the shopping experience.
3 Ways a Chatbot Can Improve Customer Service
No longer can brands rely on a single channel for customer service; shoppers want to communicate how they choose. Here's ...
Robots vs Humans Update: What Do Bots Mean for Our Future?
AI is sparking a new economy in which bots have a prevalent role. But what does bot mean? What human ...
Voices
4 Ways to Optimize Service Throughout the Customer Journey
Today's customer journey is increasingly complex. Here's a closer look at the importance of offering integrated customer support ...
5 Ways Cloud Technology is Transforming Customer Experience Management
A webinar co-hosted by Aberdeen and Oracle explores how cloud tech plays a key role in helping brands ...
![Burning Questions: What is the Best KPI for Measuring CX? [VIDEO]](https://smartercx.com/wp-content/uploads/2019/10/header_burning-questions_-what-is-the-best-kpi-for-measuring-cx_-video-115x85_c.png)
Burning Questions: What is the Best KPI for Measuring CX? [VIDEO]
October 06, 2019
![Burning Questions: What is the Most Important Step to Providing Great CX? [VIDEO]](https://smartercx.com/wp-content/uploads/2019/09/burning-questions_-what-is-the-most-important-step-to-providing-great-cx_-video-115x85_c.png)
Burning Questions: What is the Most Important Step to Providing Great CX? [VIDEO]
September 30, 2019
![Burning Questions: How Can a Small Staff Delegate CX Responsibilities? [VIDEO]](https://smartercx.com/wp-content/uploads/2019/09/header_burning-questions_-how-can-a-small-staff-delegate-cx-responsibilities_-video-115x85_c.png)
Top 20 Quotes from Women in Tech at Modern CX
September 19, 2019
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