CX Tech News
3 Ways Technology Can Build an Emotional Customer Connection
Kristi Mansfield, Director of CX Strategy & Transformation for Oracle, provides 3 ways technology can build an emotional customer connection.
Getting to Know the Autonomous Database, with Vikki Kolbe
What is an autonomous database? Vikki Kolbe, Senior VP of GBU Cloud Services at Oracle, explains the benefits of the ...
How Robots Are Changing Retail
At this year's Modern Customer Experience conference, the SmarterCX team learned how exhibitors are creating smarter customer experiences through robots.
Is Artificial Intelligence Overhyped?
Artificial intelligence is one of the most hyped-up and talked-about technologies in customer experience. But is it possible that AI ...
Voices
Unforgettable Episode 8: One to Say Yes and Two to Say No
Shep Hyken discusses how to empower employees to be "yes" people. The more your employees say yes, the ...
Unforgettable Episode 7: Demonstrate Knowledge
Shep Hyken discusses knowledge, and how to use it to build credibility and trust with your customers for ...
Unforgettable Episode 6: Moving from Human to Digital Experience
September 07, 2018
6 Steps to Making an Excellent Introduction
September 04, 2018
Unforgettable Episode 5: Be Convenient
August 31, 2018
It’s Time to Master These 5 Commerce Business Basics
August 29, 2018
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