CX Tech News
Will Robots Take My Job? Finding the Balance Between Human and Automation
With the rise of automation, should customer experience professionals be asking, "Will robots take my job?" The answer may lie ...
3 Common Customer Experience Management Pitfalls
One of the biggest challenges in customer experience management is also one of the biggest opportunities — data. Here are ...
5 More Real Uses for Virtual Reality in CX
Virtual reality (VR) is helping businesses improve their CX strategies in a variety of unique ways. Check out 5 ways ...
These Chatbot Examples Are Pioneering the Future of CX
The future of CX depends on a delicate balance between automation and human interaction. Learn how these chatbot examples are ...
Voices
4 Customer Loyalty Goofs: Are You Guilty?
Is your brand guilty of committing common customer experience mistakes? These four CX goofs could cost you customer ...
3 Things You Need to Know to Be Successful in CX
Michael Krigsman, Industry Analyst, CXO Talk, who offers 3 tips to be successful in customer experience today. Watch ...
Customer Experience: The Only Path to Brand Loyalty
July 09, 2018
Leveraging Technology for Non-Profit, with Pamela Jacob
June 25, 2018
3 Ingredients for a Best-In-Class Team, with Niki Hall
June 19, 2018
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