CX Tech News
What Does Bot Mean? 4 Ways Bots Play a Role in Our Daily Lives
Bots are all around us. We examine the question, "What does bot mean?" and how they play a role in ...
The Voice Assistant Comes of Age: Chatbots and AI Drive CX Solutions
Voice assistant technology is creating an entirely new standard of customer experience and support. New research shows how CX leaders ...
ROI on IOT: What Is This Tech Giving Back to Customer Experience?
IoT offers a look behind the curtain at real-world product performance and customer behavior. See how 500 CX leaders are ...
Today’s Retail Marketing Budget Is Different Than You Think
Research shows the ecommerce marketing budget expanding across the retail business model, particularly with digital-first, direct-to-consumer brands.
Voices
4 Tips on Storytelling for Your Customer, with Julian Guthrie
Julian Guthrie, NYT best-selling author and award-winning journalist, shares advice on how to leverage storytelling to enhance the ...
Mark Hurd on the Modern Connected Customer Experience
One thing that's true about customer experience is that it's ever-changing. Learn what Oracle CEO Mark Hurd says ...
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