CX Tech News
How Kenya Revenue Authority Changed Local and International Perceptions with Cloud CX
Discover how Kenya's Revenue Authority adopted an omnichannel, cloud-based CRM platform and how it changed local and international perceptions about ...
Under-the-Radar IoT Predictions for Technologists, Builders, and Creators in 2020
The opportunity for aspiring creators of IoT products has never been bigger. Keep these IoT predictions in mind when building ...
The E in Ecommerce? In 2020, It Stands for Everywhere
Today, ecommerce is less about ubiquitous online access and more about the experience, especially for savvy, always-connected consumers.
4 Key AI Innovations That Made a Splash in 2019
As 2019 draws to a close, and a new year and a new decade are upon us, we're looking back ...
Voices
3 Human Reactions to Your 2020 Customer Experience
As we enter the new decade, every corner of customer experience is awash in technology. See 3 cartoons ...
Will 2020 Mark the End of the Retail Apocalypse?
See how the "retail apocalypse" could be coming to an end in 2020 due to smart technology allowing ...
3 Brands Using Emotion to Build Customer Loyalty This Holiday Season
December 24, 2019
10 Top Customer Experience Headlines of 2019
December 18, 2019
In Commerce, Traditional Brands Can’t be Afraid to Fail
November 19, 2019
5 Things Millennials Crave in Their Employee Experience
November 18, 2019
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